Troubleshooting your Quickbooks Online Sync
The first step in troubleshooting any issue with your accounting sync is to check your accounting sync history page. This page tells you what Abacus data has synced into your connected accounting software. If there are any sync errors, they will appear in the Status Column on the right.
An incomplete integration to Quickbooks Desktop can result in a failure to sync. If you’ve hit a roadblock with your Quickbooks Desktop integration, there are a few different steps you can take to troubleshoot the issue.
1) Are all of your categories mapped to your active items in your chart of accounts?
Abacus gives you the option to add additional data to each expense by setting up custom categories and sub-categories. You can learn how to do this here. After you’ve set up your Abacus Expense Categories, the next step is to map those to your chart of accounts. If you haven’t mapped your Abacus Categories, the sync to Quickbooks desktop will break. You can learn how to map your categories to your GL codes here.
2) Are any of your categories mapped to accounts that no longer exist in Quickbooks?
If you’ve deleted any items on your General Ledger, Abacus cannot complete the sync. Open up your Categories page in Abacus and match this against your Chart of Accounts. If anything has been deleted from your GL, you’ll need to make the corresponding updates to your Category Mapping in Abacus.
Please note: If any changes are made to your chart of accounts in Quickbooks, you must go back to your Categories page in Abacus and re-map them to the updated account! This will not update on its own. If an Abacus category is mapped to an account that no longer exists or has been edited in QBO, it will break the sync.
3) Are your corporate cards mapped to the corresponding card feeds?
If you are using Abacus for corporate card reconciliation, and have multiple card feeds in your Quickbooks, you need to map your Abacus Team Cards to the corresponding feeds in Quickbooks. To set this up, go to the accounting sync page and scroll to Corporate Card Expenses at the bottom of the page.
4) Is the person who set up QBO Integration with Abacus no longer an Admin in Quickbooks?
If the person who set up the integration between Abacus and Quickbooks no longer has Admin permissions in Quickbooks, the new Quickbooks administrator must redo the sync. To redo the sync with an active QB admin, please follow this link and enter in the credentials for the active user.
If you have an administrator set up in Quickbooks, it appears in the User List as either Admin or User Name (admin). To view the user list Choose Company > Set up Users and Passwords > Set Up Users.
5) Are your Team Fields mapped to your Classes/Departments/Locations?
Abacus gives you the option to set up Team Fields, which you can assign to your employees and map to your accounting fields in Quickbooks. You can learn how to do this here. After you’ve set up your Team Fields, the next step is to map those to the corresponding departments. You can go here to check if your Abacus Team Fields have been mapped to Departments in Quickbooks.
6) Are your Expense Fields mapped to your Classes/Departments/Locations?
Similarly, you can use Expense Fields in Abacus to add additional information to each expense. After you’ve setup your Expense Fields, the next step is to map those to the corresponding Department or Class. You can go here to check if your Abacus Expense Fields have been mapped to your Accounting Fields in Quickbooks.
7) Is your default bookkeeping category mapped to an up to date account?
In your Accounting Sync settings page, make sure that the default bookkeeping category is mapped to an account that still exists. If it's been edited, you will need to update your selection by choosing the up to date account from the dropdown menu.