How to fix a failed payment/reimbursement

There are a handful of reasons why a payment could fail to deposit in your bank account, but the vast majority of failures are caused by one of these things: 

  1. There is a typo in the account or routing number 
  2. The incorrect routing number is used 
  3. The bank account is closed 
  4. The name on the account does not match what was entered in Abacus

How do I fix it?

If your payment has failed, you will need to reconnect your bank account in Abacus. Please go to the  bank account tab in your personal settings.

Click on "change bank."

If you see your bank, you can connect automatically by signing in with your login credentials. This is the preferred method since you'll avoid the possibility of making a typo with the account/routing number. 

What's next? 

Please email support@abacus.com so that we can re-start your payment. 

Information for Admins

If you're notified that a payment has failed in Abacus, please send these instructions to the employee. Have them add a new bank account per these instructions, and then they should reach out to our support team at support@abacus.com so that we can re-start the failed payment.

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