How to Resubmit a Denied Expense

In the review process, an Admin or manager may deny your expense if information needs to be added or edited or if it is out-of-policy. You can find expenses that have been denied in the Completed section of the Reimbursable Expenses page or Transactions page.

Expenses can be:

• Returned: Reimbursable Expenses or Transactions that have been sent back to the submitter. These expenses can be edited and resubmitted.
• Denied: Reimbursable Expenses that have been permanently denied. They cannot be edited and resubmitted.

Resubmit a Returned Expense Using a Web Browser

1. In the Personal Sidebar, click on one of the following, depending on whether the expense to be resubmitted is an out-of-pocket expense or a corporate card expense.

• Out-of-pocket expenses: Click Reimbursable Expenses.
• Corporate card expenses: Click Transactions. 

2. Click Completed at the top of the page.

3. Click Advanced Filters.

4. In the State dropdown, select Denied and Resubmittable. Then, click Apply.

5. When you find the returned expense that you'd like to resubmit, click the three dots icon to the right of it and select Edit & Resubmit.

6. Update the expense details and click Submit.

Delete a Receipt and Attach a New Receipt

Once you resubmit your denied expense, you can delete the old receipt by clicking on the Trash button on the receipt. 

Then you can either upload a new receipt or browse for the receipt in your receipt folder to attach it to the expense.

Resubmit a Returned Expense Using the Mobile App

On your mobile device, navigate to your Reimbursable Expenses or Transactions tab and locate the Completed Expenses section toward the bottom of the page. You may need to scroll to find the denied expense.

Tap on the expense you would like to resubmit to open the expense submission form. Tap Edit and Resubmit Expense to make changes and send it back to your admin for review. 

Split a Returned Expense

When an expense is sent back to the user to be edited and resubmitted, it shows up in the Completed tab of the Transactions page. In this state, Abacus will not allow the user to split the expense.

If you need to split an expense that has been sent back to you, you must first resubmit it as one expense and then edit the submitted expense to split it.

Change How a Returned Expense Is Split

If you need to edit the split amounts or change how the expenses were split for corporate card transaction that you submitted as two or more split expenses, you must recombine the returned split expense into the original transaction before resubmitting it.

If you need to edit the split amounts or change how the expenses were split for a reimbursable expense that you submitted as two or more split expenses, you can just delete the denied expenses and create new expenses to resubmit as needed.