Closing the Company Account Checklist – Abacus

If you want to close your account, there are a number of steps we recommend you take to ensure you won't need to reopen it right away and that you have the information you need.

Closing the account does not cancel any annual agreement. Professional and Enterprise customers must notify Support within the cancelation time frame noted in their contracts in order to stop auto-renewal of the account.

1. Do you have any outstanding expenses to approve?

You should approve all expenses in Abacus to make sure they are paid out before you close the account.

To check this, go to your Reimbursable Expenses or Transactions page. Click on the Pending Manager Review tab. Are there any expenses in these folders? If so, review these and approve any expenses that you would like to be synced into your accounting platform or paid through Abacus. Permanently deny any that you would like not be paid.

If no, move on to your Accounting Sync check.

2. Do you have any outstanding accounting sync errors?

Before you close the account, you'll want to know that everything you wanted to sync from Abacus is in your accounting system. Go to the Accounting Sync History page. Are there any records listed there that ran into errors? If yes, click Re-sync Record next to those that you would like to push through. If you have any trouble syncing them, reach out to Support.

If no, you can move on to saving your old data.

3. Have you exported your data?

While Abacus will not delete your data when you close your account, you will have to go through the process of reopening the account to access it. The best practice is to export all of your data before closing the account so that you have it in one place to easily access.

Head to your Admin dashboard, select whichever filters you need, and export your expenses. If you have been using Abacus for a long time, you will have a lot of expenses. This volume may cause the export to time out. To ensure a smooth upload, use the Date Range filter to break the export into Quarters or Months. If you want to include your receipt images, select Export to PDF.

Save your export to your company files, and then you can move on to closing the account.

4. How do I close the account?

To close the company account, head to your Account & Settings page and to the Company Information tab. Scroll down and click Close Account. Your users will no longer be able to access their accounts.

5. What will happen to expenses that are still being paid out?

Any expenses that have been approved will still be paid out directly to users' connected bank accounts.

6. What will happen with billing?

Your account will no longer be debited with monthly bills.

7. What if I want to reopen my account?

If you would like to reopen your account, you can go to the login page and use your old admin credentials to log in. When you log in, you will be prompted to reopen your account. All your expense data will still be in the account.