Bank Data Delivery
2. If yes, please contact us at firstname.lastname@example.org with your card type (VISA, AMEX, Mastercard, etc.) and issuing bank name.
3. A member of our Abacus team will send you some paperwork to start the process. This process usually takes 4-6 weeks to complete.
Receiving a File Delivery
When we receive the file delivery from your bank, we will require the pullback date from you to finish the setup. The pullback date is the day from when the transactions will be pulled over to Abacus.
Once set, the pullback date can not be changed.
When we connect your card program, you are good to go!
The last step would be to assign the cards to your users and map your cards to your credit card account in your accounting system. Please see our Connecting a Corporate Card Program article to find more information on this topic.
Missing Transactions from SFTP Card Feed
The first troubleshooting step would be to contact your bank to have them resend the data to us. If the data is resent and you are still missing transactions, please reach out to our support team with the details of transactions. Details may include the last 4 digits of the card(s), amount, transaction date, or merchant. Additionally, send us the file name of the data that the bank has resent.