FAQ- Where's My Reimbursement?

If you have not yet received your reimbursement in Abacus, you can refer to the frequently asked questions outlined below to ensure that your reimbursement is processing as expected. 

1. Have you connected a personal bank account to your Abacus profile? 

To receive reimbursement payments through Abacus, you must connect to a bank account via the web browser. It is not possible to add your personal bank account account via the mobile app. We make payments via ACH, which is a direct deposit to your bank account. 

For more information, please refer to this article: Connecting your personal bank account to Abacus.

2. My expenses have been approved but I have not yet received my payment?

Once an expense is approved by an admin, the reimbursement process is automatically triggered. Based on your organization's payment schedule, Abacus makes a batch withdrawal (debit) on the company bank account for the sum of all approved expenses from that period. This sum is transferred into an escrow account and can take up to 6 business days to fully settle. Once settled, the funds are automatically transferred (credited) into the employees' bank accounts who submitted the corresponding expenses. The full lifecycle of a debit and credit can take up to 8 business days.

For more information, please refer to this article: FAQ: How long does it take to process reimbursements?

3. How can I track the status of my reimbursement? 

Once your expense has begun the reimbursement process in Abacus via ACH, you can track it directly via the Reimbursement History screen which shows all credits that are being processed or are complete. You can access your Reimbursement History screen via this link: Reimbursement History.

For more information, please refer to this article: FAQ: What does "Money is on its way'" mean?

4. I received a payment failure notification via email, what do I do next?