Abacus to Emburse Spend Migration FAQs – Abacus

Abacus Migration FAQs

Why is Abacus being discontinued?

Emburse Spend is the rebranded version of Abacus. We have been maintaining both brands separately but are now consolidating Abacus into Emburse Spend. This migration will allow us to accelerate feature development and provide enhanced support to our customers.

Will my login credentials, data, integrations, and workflows from Abacus be transferred to Emburse Spend?

Yes, all of your login credentials, data, integrations, and existing workflows will be securely transferred to Emburse Spend automatically. No action is required on your part. In the meantime, please continue using Abacus as usual before April 23, 2025. You won’t be able to log in to Emburse Spend until the migration is complete.

Will there be any downtime during migration?

The migration is scheduled to occur between 9pm–11pm EDT on April 22, 2025. If you are experiencing downtime lasting longer than a few minutes, please reach out to abacustospend@emburse.com.

Will Emburse Spend work the same way as Abacus?

Yes, Emburse Spend is the rebranded version of Abacus offering the same intuitive interface and functionality you are familiar with, plus new features.

With Emburse Spend you will get access to:

Customizable data grids
Redesigned dashboard
Emburse AI for receipt capture

The Personal Card connection feature will no longer be supported in Emburse Spend. Personal cards are those your users may have manually added that are linked to their personal accounts, not cards issued by your company. Company-issued corporate and business cards will remain connected and unaffected.

What new features are available in Emburse Spend?

Customizable data grids for better organization
Dashboard redesign for improved navigation
Emburse AI for receipt capture

Are there any features missing in Emburse Spend?

The Personal Card connection feature will no longer be supported in Emburse Spend. Personal cards are cards your users have manually added, which are linked to their personal accounts. Any cards issued by your company, like corporate or business cards, will remain connected and unaffected.
For admins who have Live Chat access, it will be suspended in Emburse Spend until the end of May. You may still reach out to our Support team through email or submit a ticket via the Emburse Spend Help Center.

What if I don’t complete the business verification form before the deadline?

Administrators must complete business verification in order to continue issuing ACH reimbursements from Emburse Spend.

Does Emburse Spend support Slack integration?

The Emburse Spend Slack Integration is supported in Emburse Spend. Follow the instructions in the Emburse Spend + Slack Integration help article to set up the integration.

Slack integration with the Abacus app will be disconnected on the migration date. You will need to reconnect it via the App Integration page once you log in to the Emburse Spend app.

Login FAQs

How do I log in to Emburse Spend after migration?

Starting April 23, 2025, Abacus will no longer be available on desktop or mobile. Users will be redirected to Emburse Spend and may log in with their Abacus credentials.

Desktop: Log in to spend.emburse.com/login using your Abacus credentials.
Mobile: Download the Emburse Spend mobile app (iOS app, Google Play) and log in using your Abacus credentials.

What happens if a user tries to log in to the Abacus mobile app after migration?

After April 23, 2025, the Abacus mobile app will no longer be functional. If a user tries to log in, they will see a pop-up directing them to download the Emburse Spend mobile app (iOS app, Google Play). Users may log in to Emburse Spend using their Abacus credentials.

What if a user sees an error page when they are on the Abacus website?

After April 23, 2025, if you see the following 401 error when you are on the Abacus website, it indicates that your organization has been migrated to Emburse Spend. You can go to spend.emburse.com/login using your Abacus credentials.

Will the Forwarding Email Receipts function continue to work?

Yes, the Forwarding Email Receipts function in Spend works the same as the one in Abacus. You will be able to forward emails (e.g., airline receipts, App Store receipts) from any email address associated with your Emburse Spend account to receipts@spend.emburse.com. See Forwarding Email Receipts for complete details.

Pricing & Billing FAQs

What is the deadline to accept the new billing plan? What are the steps to accept the billing plan?

For monthly billing customers, the deadline to choose a plan and provide payment information is May 7, 2025. If you do not select a new plan and update your payment details by the deadline, users will lose access to their accounts starting May 7, 2025.

Admins will see the “Select Your Plan” page when they log in to Emburse Spend. New billing plan details and a payment page will be displayed after.

What happens if I don’t select a new billing plan by the deadline?

Starting May 7, 2025, users will lose access to their accounts until payment details are provided. If your company's account has been deactivated but you wish to reactivate it, administrators may log in to Emburse Spend at spend.emburse.com/login and update payment details to reactivate the account.

What if I want to cancel my account?

To close your account, go to Company Settings and click on the Billing page. Click More Actions and select Cancel Subscription.

Cancel Abacus.png

How will my billing change?

Your April bill will be based on your Abacus pricing plan. If you choose to continue with Emburse Spend, you will receive a new bill from Emburse Spend on May 7, 2025 reflecting your new pricing plan.

What if I want to resume my plan after the deadline?

Admins will see a billing issue notification when they log in to Emburse Spend at spend.emburse.com/login. Once an admin has updated payment details via Stripe, all user accounts will be reactivated.

Who can I contact if I have questions about the Abacus to Emburse Spend migration?

If you have questions, please reach out to abacustospend@emburse.com.