International reimbursement payments can only be cancelled if funding has not taken place. Once the wire transfer to Wise (formerly TransferWise) is initiated from the company bank account, the payment process cannot be stopped. If the payment batch has been created but not funded, it is possible to cancel the transfer in Abacus.
An Admin must go into the 'Reimbursements' page of their Abacus account and click into the processing batch of expenses. They should see a red 'Cancel Transfer' button in the lower right side of the page.
Once the transfer is cancelled, the expenses in the cancelled batch payment will go back into the group of expenses awaiting payment and will be part of the next payment. There will be a record of the canceled transfer in the 'Completed' section.
Emburse International Reimbursements powered by Wise is a paid feature available to Professional and Enterprise customers. To learn more about functionality and pricing, please reach out to support@abacus.com or your customer success manager.